Last Updated: September 5, 2026
At NYRISA, we want every order to arrive safely and exactly as expected. Please review the following policy before placing your order.
1. Check Your Order Upon Delivery
Customers are strongly requested to check their order in front of the delivery person before accepting the package.
Please verify:
- The product is correct.
- The product is not damaged or broken.
- The selected size, color, and design are correct.
- The quantity is correct.
If you receive a damaged, broken, or incorrect product, please contact our support team immediately while the delivery person is present.
Once the delivery person has left, claims regarding visible damage or incorrect items may not be accepted.
2. Eligible Returns & Exchanges
A return or exchange may be considered if:
- The wrong product was delivered.
- The product arrived damaged or defective.
- The delivered product significantly differs from the product ordered.
Please contact our support team with your order number, photos/videos of the product, and a brief description of the issue.
3. Non-Returnable Items
Returns or exchanges may not be accepted for:
- Incorrect size, color, or design selected by the customer.
- Products that have been used, worn, altered, or damaged after delivery.
- Damage caused by improper handling or use.
- Minor color variations caused by lighting or screen settings.
- Change-of-mind purchases.
4. Refunds
Approved refunds will be processed after the issue has been reviewed and confirmed by NYRISA.
Shipping or delivery charges may be non-refundable unless the issue was caused by an error from NYRISA.
5. Order Cancellation
Order cancellation requests should be made before the order is dispatched. Once dispatched, cancellation may no longer be possible.
6. Contact Us
For any return, exchange, or refund-related questions, please contact:
NYRISA
Website: nyrisa.com
Email: [email protected]
Phone: 01352053300
Location: Bangladesh